Complaint Registration


  • Toll Free Number for complaints : 198/ 1500 (from bsnl numbers)1800-345-1500(other operator)
  • Complaint registration portal : Enterprise Fault Management

  • Login to CUSTOMER CARE PORTAL of "" or ""
    Click on CUSTOMER CARE - Enterprise Fault Management TROUBLE TICKET
    (IT@SCH - For LP/UP Broadband)
    (IT@FTH - For FTTH in HS/HSS/VHSS & Offices, IT@HS - For Broadband in HS/ HSS/VHSS & Offices)
    Select the school and enter the complaint details
    Click on Register VPN Faults
    Select the district, location (school) and enter the complaint nature in detail
    Also enter Contact No. of Fault Booking Person which is mandatory for alerting the status through SMS.


  • Customer care number : 1800-1039-139
  • Complaint registration portal :

  • Login using your username (eg: kl.< schoolcode >.hsc) and password.
    Click on “new issue” tab and enter your issue, remarks, if any, and submit the issue.
    If you want to attach any document, clck on “ browse” button and select the document. That document will get attached with the issue.
  • Complaint registration through SMS : 81299345345
  • Send sms to the number 81299345345 in the following format
    RW < space > schoolcode < space > issue description
    Eg : RW 11001 Internet not working

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